Frequently Asked Questions

How to proceed at the end of the Renting contract?

At the end of the Renting contract the vehicle is usually returned to the Renting Company and the client can opt for a new one.

The delivery moment aims to be as simple as possible for the client. In this regard, the returned vehicle should be in a normal usage condition, with some wear & tear being accepted according to the vehicle’s age and mileage.

Each Renting company has its own return location and specific procedures, namely, the existence or not of their own Fair Wear & Tear Manual. The Renting Company should be contacted to enquire about more details regarding these issues. With the goal of increasing the perception of clients to the doubts related with the returning of the vehicle, the ALF developed an indicative Fair Wear & Tear Manual, which we invite you to read.

(only in portuguese)

See policy